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Return Policy

Returns/Exchanges

We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your item for refund or exchange, provided it meets the criteria outlined below. Returns and exchanges outside of 30 days will be at the Company’s sole discretion, and will be eligible for store credit only.

Holiday Returns/Exchanges

We offer an extended return period during the holidays to accommodate gift giving. Any products purchased between November 15 – December 31 are eligible for returns until January 31. Normal condition restrictions apply.

Conditions

  • The product must be in new condition, in the original packaging, and contain all original components
  • Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted
  • The cover must be clean and free of debris, including grease stains or pet hair. (Please make sure your vehicle is clean before you try on your cover)
  • Custom and Special Order products are not refundable or exchangeable

If you wish to return your new item for a refund or exchange, please fill out our Returns Form.

Exchanges

Replacement products will be shipped after we receive, inspect and approve your returned product. If you need your new item immediately, you may consider placing a new order. Please notify your Customer Service agent via phone at 1-800-616-0599.

For shipments outside of the lower 48 United States, all freight and applicable duty charges are the responsibility of the purchaser. This includes the initial purchase and any returns/reshipments

For authorized return requests, National Discount Stores will send a Return Goods Authorization (RGA). Return shipping costs for exchanges will be paid by National Discount Stores. Return shipping costs for refunds shall be the responsibility of the customer. In the event the purchaser decides to ask for a refund instead of an exchange and National Discount Stores has already paid for return shipping, the return shipping cost will be deducted from the total refund.

**Please Note** National Stores cannot accept any packages which are freight collect or COD. All returned items require an RGA number and will be subject to inspection prior to final approval for a refund or exchange.

Refunds

All purchases that qualify for refunds will be credited to your original form of payment. All approved refunds are processed and credits issued within 5 business days. Note: it may take an additional week for the credit to show on your statement. Please, be aware that return shipping cost for a refund request will be the purchaser’s responsibility.

Shipping

For shipments outside of the lower 48 United States, all freight and applicable duty charges are the responsibility of the purchaser. This includes the initial purchase and any returns/reshipments. Also, return freight will be the purchaser’s responsibility for any refund request.
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